Statement of Privacy Principles for Europe, Middle East and Africa (EMEA)


In this Statement of Privacy Principles, we describe how Medtronic (Africa)(Pty) Ltd ("Medtronic") processes personal information.
Preservation of, and respect for, our customers', business colleagues and vendors', and patients' trust is critical to our continued success. We are committed to ensuring that all your personal information that is collected is kept private and protected.

When we use the words we or our, we mean Medtronic.

When do these Privacy Principles apply?

These Privacy Principles apply when we collect and process personal information directly from the person who the data identifies, or indirectly from someone else (or company) that identifies another person.  Therefore, when we use the word you, me, and I in this Statement of Privacy Principles, we mean the individual whose personal information we are collecting and processing.

This Statement of Privacy Principles does not apply when we process information:

  • about our employees in the scope of their employment relationship with us
  • where we have given other disclaimers, policies, terms of use, or other notices indicating that this policy does not apply, or that a different policy or notice does apply
  • that does not identify you as an individual person, including to personal information (which we define below) that we have de-identified, so that it no longer can be used to identify you

What is data processing?

Data processing is any operation or activity or set of operations involving personal information, whether or not by automatic means, including collecting, receiving, recording, organizing, collating, storing, updating or modifying, retrieving, altering, consulting or using; disseminating by means of transmission, distribution or making available in any other form; or merging, linking, as well as restriction, degradation, erasure or destruction of personal information.

We will always process personal information:

  • Confidentiality and fairly
  • Appropriately, according to the statements we make
  • Lawfully, in accordance with applicable data protection laws, directives, regulations and principles

What is personal information?

Personal information is information relating to you that we can use to specifically identify you, such as your:

  • name
  • telephone number
  • e-mail address
  • date of birth
  • address
  • identity number or other national identifier
  • account number
  • any other information that identifies or could identify you and relates to you

Some types of personal information are considered special personal information. Special personal information is defined below. In this Statement of Privacy Principles, when we use the phrase personal information, we include special personal information unless we specifically state otherwise.

When and how does Medtronic collect personal information?

Medtronic may collect personal information in a variety of ways. For example:

  • In some places on our websites you have the opportunity to send us personal information about yourself. For example, you may fill out a registration form, a survey or an e-mail form. You may also choose to allow us to personalize your visits to the websites, in which case we will ask you for certain personal information to make your visits to our websites more helpful to you. When this information is combined with the non-personal information that we collect through cookies, we will be able to tell that you have visited our websites before.
  • We may collect personal information from you when you contact us for information, products, or services.
  • We may collect personal information about you in the course of engaging in commercial transactions with our customers, vendors, and other business contacts.

How does Medtronic process personal information?

We may process your personal information (other than special personal information):

  • to respond to your requests and enquiries
  • to perform a contract or for contract negotiations with or about you
  • to develop records, including records of your personal information
  • to contact you by mail (or in other ways with your permission) with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others
  • for analytical purposes and to research, develop and improve programs, products, therapies, services and content
  • to remove your personal identifiers (your name, e-mail address, identity number, etc).  In this case, you would no longer be identified as a single unique individual.  Once we have de-identified information, it is non-personal information and is not subject to this Statement of Privacy Principles
  • to personalize your access to our websites, for example, by telling you about new features that may be of interest to you
  • to enforce this Statement of Privacy Principles and otherwise protect our rights or property
  • to protect your vital interests or someone else's health, safety or welfare
  • to comply with a law or regulation, court order, or other legal obligation
  • for our other legitimate interests, unless such processing will unfairly prejudice your rights or freedoms
  • in other ways to which you consent

What is special personal information?

Special personal information is personal information revealing or relating to your health (such as your device serial number, or the date of an implant), your racial or ethnic origin, religious or philosophical beliefs, sex life, political affiliation, or trade union membership; or criminal behavior to the extent such information relates to an alleged commission of any offence or any proceedings in respect of any offence allegedly committed or disposal of such proceedings.

Will Medtronic collect or process special personal information any differently than other personal information?

Medtronic will only collect and process your special personal information:

  • in ways for which you have given your explicit consent
  • to protect your vital interests, in cases where your explicit consent cannot be given or reasonably requested
  • according to national law
  • where the processing is necessary for medical purposes and we are, under the circumstances, under a duty of confidentiality equivalent to the duty of confidentiality of a health professional
  • to establish, exercise, or defend a legal claim
  • where the information has deliberately been made public by you.

For example:

  • We may collect special personal information about patients from our customers, vendors, or other business contacts when we provide therapy or technical support for our products or services to you
  • We may collect special personal information about patients when we receive questions and suggestions about our products and services
  • We may collect special personal information as required by certain governmental authorities in order to assure safe and effective use of our products and services
  • We may collect special personal information about participants in clinical trials, studies, and other research initiatives
  • We  may collect special personal information directly from you, when you voluntarily provide it to us

Will Medtronic ever use personal information to contact me with marketing messages?

We may contact you periodically in person, by e-mail, by fax, by mail, or by telephone to provide information regarding programs, products, services and content that may be of interest to you, unless you advise us that you do not wish to receive marketing or market research communications from us. If applicable law requires that we receive your explicit consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your explicit consent.

Does Medtronic ever share personal information with third parties?

Medtronic will not share your personal information with an unrelated third party without your permission, except as otherwise provided in this Statement of Privacy Principles.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf.  For example, we may use different vendors or suppliers to ship our products.  In these cases, we provide the vendor or supplier with information to process your order such as your name and mailing address.  In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation.  We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal). 

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • enforce this Statement of Privacy Principles
  • protect our rights or property
  • protect someone's health, safety or welfare
  • comply with a law or regulation, court order, or other legal process

Will Medtronic ever transfer personal information about me to countries other than the country where I am located?

Medtronic may transfer information out of the country in which it was collected to any country or territory in the European Economic Area and to any other country that is recognized by the European Union as having adequate privacy protections.  We will transfer information to other areas only if:

  • the transfer is necessary for the performance of a contract between you and Medtronic or for pre-contractual measures taken in response to your request; or
  • if you consent to the transfer; or
  • if the data will be adequately protected in the other country, by contract or other protection

Medtronic has arrangements with all of its offices and affiliates that assure that personal information transferred among Medtronic companies is adequately protected, including transfers of personal information (which may include special personal information) to Medtronic companies in the United States of America.

What happens if the Statement of Privacy Principles changes?

If we decide to make a significant change to this Statement of Privacy Principles, we will describe any major changes in this section of the Statement.  You can always find the most current copy of this Statement and its history on the website for your country, or contact us at the address below.

What about the security of personal information?

We use reasonable technical and organizational safeguards to protect your personal information from loss, damage, and unauthorized destruction, or unlawful access or processing.  We also restrict access to your personal information to those employees and contractors who need to know that information to do their jobs.  You should keep in mind that no Internet transmission is ever 100% secure or error-free.  In particular, e-mail sent to or from us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

How long will Medtronic maintain my personal information?

We will not keep information for any longer than is required in order to carry out the purpose for processing your personal information, unless you consent otherwise.  In many cases, personal information must be kept for considerable periods of time in order to make it available as and when questions or disputes arise.  Retention periods will be determined for each record of personal information that is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. 

We will continue to treat your personal information in accordance with this Statement of Privacy Principles so long as we retain it.

Are there any additional privacy principles relating to Medtronic websites?

Links.  Our websites may contain links to websites operated by other parties.  We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others.  We are not responsible for the performance of websites operated by third parties or for your business dealings with them.

Our websites also may contain links to other websites operated by Medtronic.  This Statement of Privacy Principles applies only to websites for Medtronic companies located in the Republic of South Africa.  Therefore, whenever you follow a link from this website to another website, even to another site operated by Medtronic, we recommend that you review that website's privacy practices.

Cookies. Medtronic may use cookies on its websites.  Cookies are text files we place in the browser files of your computer when you visit.  The cookies may be stored on your computer's hard drive.  The information that we collect using cookies is non-personal information.  You are always free to decline our cookies if your browser permits, but some parts of our websites may not work properly for you if you do so. We do not allow third parties to place cookies on our websites. 

Your data protection rights

You have the right, amongst others:

  • to information about your personal details
  • to access free of charge the information about yourself stored by us and its use
  • to correct, destroy, or delete these data
  • to refuse direct marketing calls or mail
  • to remove your data from a direct marketing list
  • to object on reasonable grounds to the processing of your personal information
  • to withdraw your consent to the processing of your personal information

How to contact Medtronic

We strive to keep our records of your information accurate.  If you ever notice that your information is not complete, accurate or current, or if you have questions or comments about this Statement of Privacy Principles, please contact us at:

Medtronic (Africa) Pty Ltd, Woodmead North Office Park, 54 Maxwell Drive, Jukskeiview, Sandton, 2195, Gauteng, South Africa.


Last updated: 16 Apr 2015

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